InfoStride’s I-Help is a Help Desk utility which enables resolution of user problems. This product, built with a simple and intuitive interface uses business intelligence to assist in the following:

• Easy and quick logging of issues with the option of attaching problem details
• Searchable knowledge base for solutions to known issues.
• Allocation of issue priority, work status to already logged problems.
•  Assignment of requests to staff members and groups.
•  Real-time tracking on any issue
•  Filtering of tickets/issues based on problem type, priority, status et al
• Generation of support dashboard on outstanding issues
• Creation of unlimited number of user accounts and customized support categories.
• Quantification of  support trends through statistical data